Telephone: +44 (0) 1840 770464
Please leave a message on the answer phone and we will get back to you within 24 hrs. We are a mail order business only and not a physical shop, sorry we do not accept visitors. You can also send us an email at email@example.com
We do not take telephone sales, we are purely an Online mail order business.
Free Delivery on orders
UK Mainland (not Scottish Highlands & Islands, Northern Ireland, Isle of Wight, Isle of Man & Isles of Scilly)
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Any Reference to Companies or Logos used are the sole property of the companies concerned. And are the registered trademarks of those companies
Terms and Conditions
https://www.rchobbymagic.co.uk/ is a website operated by JM Network Products Ltd. We are registered in the United Kingdom under company number 3268458, registered at Ramsbury House, Charnham Lane, Hungerford, Berkshire, RG17 0EY.
In these conditions of sale J M Network Products Limited trading as RC Hobby Magic will be referred to as the Seller. These terms can only be changed by the agreement of the Seller in writing, and applies to all orders. The parties agree to submit to the non-exclusive jurisdiction of the English Courts.
Radio controlled products can be dangerous when handled incorrectly or unsafely. We accept no responsibility for injuries resulting as a consequence of misuse of a product that we have sold. Always carry out pre-flight checks on any flying craft to ensure that all electronics, structural parts & propeller/rotor blades are mechanically sound and functioning.
Whilst ever endeavour has been made to ensure the accuracy of the prices quoted, no responsibility can be accepted for any errors or omissions. J M Network Products Limited trading as RC Hobby Magic reserves the right to alter any prices without notice. Prices quoted for carriage, insurance and freight are for a single consignment to a single address.
Any times quoted for dispatch are to be treated as estimate only and Seller reserves the right to deliver part orders without penalty. Whilst every endeavour will be made to meet these estimated times for dispatch the Seller shall not be liable for failure to dispatch within the time quoted.
Damage or Loss in Transit
No responsibility will be accepted by the Seller for loss or damage to goods in transit. Any damage to goods in transit should be notified to the carrier and the Seller within 2 days of receipt and goods held for inspection to enable a claim to be made on the carrier. If the goods are not received within 7 days, the Seller and carrier should be informed at once. The risk of loss and/or damage to the goods supplied by the Seller shall pass to the Customer when they are delivered to the customer.
It is the buyer’s responsibility to inspect the goods upon receipt and to satisfy themselves they are suitable for their purpose. If upon receipt of the goods the buyer should find any discrepancy in the quantity supplied or type ordered, the Buyer must notify the Seller of the discrepancy in writing within 7 days of the date of dispatch. Failing which no claim in respect of such discrepancy will be entertained by the Seller.
Specification and Warranty
Goods will be supplied to the manufacturer’s standard specification unless otherwise stated. In the case of defective goods the manufacturer’s warranty period and terms will apply. No goods may be returned without the Seller’s written consent.
All goods sold are covered by the consumers statutory rights as defined by current consumer law. However due to the specialist nature of many of the products we sell and the fact that customers have often to ‘modify’ these items and run them within certain limitations over which RC Hobby Magic have no control, any items found to have been used outside of the manufacturers specifications or limitations will have to be tested before any replacement or refund is offered which will be entirely at our discretion.
If you find an item is faulty on receipt please e-mail us with a brief description of the problem and we will reply with instructions on how to obtain a replacement or refund. For products that have been modified as stated above (which includes such things as soldering connectors to a motor or ESC, removing or shortening wires, or any modification that changes it from that supplied) we will test the product before issuing a replacement or refund. If it is found that the product has been misused after testing we reserve the right not to offer a refund or replacement.
Cancelling, Returns and Refunds (Orders within the UK only)
You have the right to cancel within 7 working days after the day you take receipt of goods. You must notify us within this time that you wish to cancel. You are required to take good care of the goods and return them to us at your own cost within 30 days. Your product must be complete, unused and in ‘as new’ condition (e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product and packaging in any way). It should be returned with the original box, packing and accessories. If the returned item is in a condition which does not enable us to resell as new, we reserve the right to make a charge from any refund to cover this cost. We recommend that goods are returned by recorded or insured delivery.
No refund will be provided for lost goods being returned to us, as this is the responsibility of the sender.
We cannot cancel your purchase when:
The seal is broken on any software in the case of a simulator.
Special Orders - If the goods were a special order that we do not have in stock and have had to order specially. If you cancel we reserve the right to charge a restocking fee of 15%.
These rights are in addition to those relating to faulty or misdescribed goods.
If goods are returned as faulty, generally we will provide a replacement. If the item is of a ‘ready to go’ type model e.g. Helicopter etc. the item will be sent back to the supplier for a decision to be made in respect of a refund or replacement. Only then will a decision be made.
Disclaimer and limitation of liability
You acknowledge that while RC Hobby Magic and all contributors to RC Hobby Magic website will endeavour to ensure that the material contained within website is accurate and up-to-date, RC Hobby Magic and its contributors accept no responsibility for any error or omission in relation to any material contained within the website. RC Hobby Magic makes no warranty or representation as to any material contained within the RC Hobby Magic website. All implied warranties and conditions are excluded, except those that by operation of law cannot be excluded.
You rely on the material contained within the RC Hobby Magic website at your own risk. RC Hobby Magic specifically excludes all liability for any loss or damage, which may be suffered by you by reason of reliance on this material contained within the RC Hobby Magic website for any purpose or your inability to access material contained within the RC Hobby Magic website. Under no circumstances will RC Hobby Magic be responsible for any direct, indirect or consequential damage caused to you by reason of any use of the material contained within the RC Hobby Magic website or your inability to access material contained within the RC Hobby Magic website. RC Hobby Magic does not warrant or represent that the RC Hobby Magic website will be available at all times.
RC Hobby Magic accepts no liability for any loss or damage suffered by you if for any reason access to the RC Hobby Magic website is not available.
All on-line transactions are via a Secure SSL Server provided by our partners RomanCart, Paypal Website Standards Pro and Verisign. When making payment you will be taken away from our website to theirs, and may be subject to their own terms and conditions.
Postage and Carriage Charges
Postage charges are automatically calculated by our shopping basket software and are inclusive of a charge to cover the cost of packaging materials etc.